Our policies and procedures
Current written protocols, policies and procedures for
delivering services and responsibilities
Policies and procedures for the conduct of departmental
business:
Statement of principles for licensing and regulation - September
2009
Statement of principles for determining financial penalties -
September 2009
Licensing compliance and enforcement policy statement - September
2009
Single
equalities scheme - May 2010
Policies and procedures for the recruitment and
employment of staff: Codes of practice, memoranda of
understanding and the like should be included. A number of
policies, for example equality and diversity, health and safety,
will cover both the provision of services and the employment of
staff. If vacancies are advertised as part of recruitment policies,
details of current vacancies will be readily available. Policies
and procedures for handling information requests should be
included:
Customer service:
Standards for the provision of services to our stakeholders,
including the complaint procedure. Complaints procedures will
include those covering requests for information and operating the
publication scheme:
Records management and
personal data policies: This will include information
security policies, records retention, destruction and archive
policies, and data protection (including data sharing)
policies:
Charging regimes and policies: Details of any
statutory charging regimes should be provided. Charging policies
should include charges made for information routinely published and
clearly state what costs are to be recovered together with the
basis on which they are made and how they are calculated: