Help and support is available for
people who experience problems with gambling and for their
relatives and friends.
The role of the Gambling Commission
The Gambling Commission recognises that gambling can lead to a
range of problems for a small minority of individuals and their
families. We have a responsibility to measure and monitor the
proportion of adults in the UK with gambling problems. This is done
through the British Gambling Prevalence Survey. We work closely
with the Department for Culture, Media and Sport (DCMS) and the
Responsible Gambling Strategy Board
(RGSB) to ensure that:
- problem gambling is adequately understood and researched
- our policies ensure that gambling licence holders act in a
socially responsible way towards their customers.
RGSB’s role is to provide independent advice to the Gambling
Commission, and via the Gambling Commission, DCMS on the strategy
and priorities for research education and treatment.
Research, education and treatment funding
On 1 April 2012, the Responsible Gambling Fund and
GREaT merged into the Responsible Gambling
The Responsible Gambling Trust raises the required
funding and delivers appropriate programmes for research,
education and treatment, taking full account of the priorities
recommended by RGSB.
At present the bulk of the funding raised funds the work of
GamCare which offers telephone,
face-to-face and online counselling services, and the Gordon Moody Association,
which provides residential treatment. Also funded are a range of
research and education initiatives including the Gamble Aware website.
This structure build on the previous arrangements set out
review of research, education, and treatment carried out in
How do licence holders make a contribution to the
research, education, and treatment of problem
We require all licensed operators, including society lotteries,
to make a contribution towards research, education and treatment of
The Responsible Gambling
Trust raises funds, mainly from the gambling industry
through voluntary donations, to support research, education and
treatment of problem gambling. Fundraising targets for
the gambling industry are agreed with the government and with the
Responsible Gambling Strategy
Board. However, in the event that the voluntary system
fails to generate sufficient funds, the Gambling Act 2005 provides
for a levy to be introduced on licensed operators.
In line with our approach elsewhere, we do not seek to tell
operators how much their contribution should be, nor do we insist
that the Responsible Gambling Trust is the beneficiary.
However, donating to the Responsible Gambling Trust does
provide operators with a clear audit trail detailing their
It is also worth noting that if you are a licensed society
lottery and a member of either the Hospice Lotteries
Association or the Lotteries Council then we
understand that a donation to the Responsible Gambling Trust has
already been made on your behalf via a deduction from your annual
membership fee paid to those bodies.
Are offshore gambling operators required to contribute to
research, education and treatment?
Offshore gambling operators are not required by the Gambling
Commission to contribute to research, education and treatment
although many do.
If you would like information about gambling, including how to
gamble safely, visit the Gamble Aware website.
If you or someone you know has been affected by gambling you can
contact Gamcare on 0808 8020133 or by visiting the
Listed below are some of the organisations and services
available in the UK:
(previously the National Children's
|Helps children achieve their full potential, through services
that support some of the most vulnerable and excluded children in
|The Christian Centre for Gambling
||The Christian Centre for Gambling Rehabilitation is a
Chinese Christian charity (registered charity no: 1083061)
established in 1996. They help mainly Chinese-speaking problem
gamblers to stop gambling and recover from their addiction and
its adverse effects, with a Christian approach. They provide
information, advice and support services which include counselling,
money advice and group meetings to pathological gamblers and their
relatives and friends.
||Helps people resolve their legal, money and other problems by
providing free information and advice, and by influencing
||Provides the UK with a huge counselling support network,
enabling those in distress to find a counsellor close to them and
appropriate for their needs.
||A not for profit social enterprise whose aim is to help
vulnerable children and adults who are addicted to, harmed or
exploited by gambling by promoting self-exclusion and social
||A UK debt advice charity offering free, confidential
support and advice to anyone worried about debt.
0800 058 0226
|Debt Support Trust is a not for profit debt charity (SC041902)
with trained, friendly debt advisors ready to advise you on your
available debt solutions.
||A not for profit online community organisation to help the
friends and families of people with gambling problems and
addictions, as well as gamblers themselves. Provides links to help
and allows users to email counsellors or chat with them online
about the problems they are experiencing, along with a forum to
give and receive support to each other.
0121 233 1335
|Support to those affected by another person's gambling. A
fellowship of men and women who are husbands, wives, relatives or
close friends who have been affected by problem gambling.
National helpline number:
|A fellowship of men and women who have joined together to do
something about their own gambling problem and to help other
compulsive gamblers do the same.
||A website that gives advice on gambling responsibly.
Responsible gambling means making choices based on all the facts,
and staying in control of how much time and money you spend.
||Gamblock helps prevent gambling sites running on your PC. Once
downloaded, users will be directed to the GamBlock website when
trying to access a gambling website. The GamBlock website also
provides advice to people who have problems controlling their
National helpline number:
|A registered charity that takes a non-judgemental
approach to gambling, and a leading authority on the provision
of information, advice and practical help in addressing the social
impact of gambling.
Telephone number: 01384
|Provides residential treatment for severely addicted gamblers,
as well as providing outreach support and internet counselling
National helpline number: 08088
|Provides free confidential and independent advice on how to
deal with debt problems.
|NHS Problem Gambling
ClinicTelephone: 020 7534 6699 or 020 7534 6687
||The Clinic treats problem gamblers living in England and Wales
who are aged 16 and over. It assesses the needs of problem gamblers
as well as those of their partners and family members, and offers
evidence based treatments as well as interventions to assist with
financial, employment, social and relationship difficulties.
Gambling Trust Telephone: 020 7287 1994
||The Responsible Gambling Trust is committed to minimising
the level of problem gambling in Britain through effective
education and prevention techniques, which stop people getting into
problems with their gambling, and ensuring that those that do
develop problems receive fast and effective treatment and
helpline number: 08457 909090
|Samaritans is available 24 hours a day to provide confidential
emotional support for people who are experiencing feelings of
distress or despair, including those which may lead to
Telephone: 0207 089 6321
|Recognised as the main source of specialist information
relating to the setting up and running of non-profit helplines in
the UK and Ireland. Provides advice, consultancy and training on
matters relating to the provision of quality helpline services for
the voluntary and statutory sectors.
Page last reviewed: April 2012