Useful links

Problem gambling

The Gambling Commission recognises that gambling can lead to a range of problems for a small minority of individuals and their families. We have a responsibility to measure and monitor the proportion of adults in the UK with gambling problems. This is done through the British Gambling Prevalence Survey. We work closely with the Department for Culture, Media and Sport (DCMS) and the Responsible Gambling Strategy Board (RGSB) to ensure that:

  • problem gambling is adequately understood and researched
  • our policies ensure that gambling licence holders act in a socially responsible way towards their customers.

In 2008 we undertook a review of how research, education and treatment are funded. The Review of research, education and treatment - October 2008 concluded that existing voluntary arrangements for fundraising needed to be improved if the industry were to avoid the introduction of a compulsory levy to fund these activities, based on a firm commitment to industry funding over a rolling three year period.

At the recommendation of the review, a new tripartite structure was set up, made up of RGSB, Responsible Gambling Fund (RGF) and the Gambling Research Education and Treatment Foundation (GREaT) (which replaced the former Responsibility in Gambling Trust, (RIGT)).

RGSB’s role is to provide independent advice to the Gambling Commission, and via the Gambling Commission, DCMS on the strategy and priorities for research education and treatment.

The GREaT Foundation raises the required funding to support these programmes and passes this to the RGF. RGF’s role as an independent funder is to develop and deliver appropriate programmes for research, education and treatment, taking full account of the priorities recommended by RGSB.

At present the bulk of the funding raised funds the work of GamCare which offers telephone, face-to-face and online counselling services, and the Gordon Moody Association, which provides residential treatment. Also funded are a range of research and education initiatives including the Gamble Aware website.

Need help?

Help and support is available for people who experience problems with gambling and for their relatives and friends.

If you would like information about gambling, including how to gamble safely, visit the Gamble Aware website.

If you or someone you know has been affected by gambling you can contact Gamcare on 0845 600 0133 or by visiting the GamCare website. 

Listed below are some of the organisations and services available in the UK:

Organisation Description
Action for Children
(previously the National Children's Home)
Helps children achieve their full potential, through services that support some of the most vulnerable and excluded children in the UK.
The Christian Centre for Gambling Rehabilitation
The Christian Centre for Gambling Rehabilitation is a Chinese Christian charity (registered charity no: 1083061) established in 1996.  They help mainly Chinese-speaking problem gamblers to stop gambling and recover from their addiction and its adverse effects, with a Christian approach. They provide information, advice and support services which include counseling, money advice and group meetings to pathological gamblers and their relatives and friends.
Citizens Advice Helps people resolve their legal, money and other problems by providing free information and advice, and by influencing policymakers.
Count Me Out A not for profit social enterprise whose aim is to help vulnerable children and adults who are addicted to, harmed or exploited by gambling by promoting self-exclusion and social responsibility.
Debt Advice Foundation A UK debt advice charity offering free, confidential support and advice to anyone worried about debt.
GamAid A not for profit online community organisation to help the friends and families of people with gambling problems and addictions, as well as gamblers themselves. Provides links to help and allows users to email counsellors or chat with them online about the problems they are experiencing, along with a forum to give and recieve support to each other.
Gam-Anon
National helpline number:
08700 508880
Support to those affected by another person's gambling. A fellowship of men and women who are husbands, wives, relatives or close friends who have been affected by problem gambling.
Gamblers Anonymous
National helpline number:
02073 843040
A fellowship of men and women who have joined together to do something about their own gambling problem and to help other compulsive gamblers do the same.
Gambleaware.co.uk A website that gives advice on gambling responsibly. Responsible gambling means making choices based on all the facts, and staying in control of how much time and money you spend.
Gamblock Gamblock helps prevent gambling sites running on your PC. Once downloaded, users will be directed to the GamBlock website when trying to access a gambling website. The GamBlock website also provides advice to people who have problems controlling their gambling.
GamCare
National helpline number:
08456 000133
A registered charity that takes a non-judgemental approach to gambling, and a leading authority on the provision of information, advice and practical help in addressing the social impact of gambling.
Gordon House Association
Telephone number: 01384 241292
Provides residential treatment for severely addicted gamblers, as well as providing outreach support and internet counselling service.
The GREaT Foundation
Telephone: 0207 518 0023
The GREaT Foundation, formerly known as the Responsibility in Gambling Trust (RIGT), was established as a charity in 2002 as Britain’s largest funding body responsible for tackling problem gambling through the funding of research, education and treatment from voluntary donations.
National Debtline
National helpline number: 08088 084000
Provides free confidential and independent advice on how to deal with debt problems.
NHS Problem Gambling ClinicTelephone: 020 7534 6699 or 020 7534 6687 The Clinic treats problem gamblers living in England and Wales who are aged 16 and over. It assesses the needs of problem gamblers as well as those of their partners and family members, and offers evidence based treatments as well as interventions to assist with financial, employment, social and relationship difficulties.
Responsible Gambling Fund Telephone: 020 7397 8710 RGF exists to tackle problem gambling in Britain through the funding of treatment, research and education programmes.
Samaritans
UK helpline number: 08457 909090
Samaritans is available 24 hours a day to provide confidential emotional support for people who are experiencing feelings of distress or despair, including those which may lead to suicide.
Telephone Helplines Association
Telephone: 0845 120 3767
Recognised as the main source of specialist information relating to the setting up and running of non-profit helplines in the UK and Ireland. Provides advice, consultancy and training on matters relating to the provision of quality helpline services for the voluntary and statutory sectors.