Terms and Conditions

Privacy statement

This website is operated by the Gambling Commission whose principal place of business is at Victoria Square House, Victoria Square, Birmingham B2 4BP.

Information we collect about how visitors use our website

We respect the privacy of every individual who visits our website. Our website does not automatically store or capture personal information, but merely logs the user's IP address which is automatically recognised by the web server.

We will collect information about visitors for usage analysis, and to enable them to use our online regulatory returns system:

Usage analysis: We use third party software to create anonymous cookies and log the IP addresses of visitors to help us to analyse the usage of the website. We do not collect any personal information in the process, but these data enable us to record the pages that visitors see while visiting the website.

We do this to assess which parts of the website are the most popular and identify trends in usage, helping to guide the development of new web pages.

Our cookies expire automatically after three months (90 days). If you do not wish to receive these cookies, you can set your web browser to reject them. This will not impair your use of this website. Each browser is different, so check the "Help" menu of your browser to find out how to change your cookie preferences or delete your stored cookies.

Online regulatory returns: Our online regulatory returns system uses two cookies – one contains a session ID and one contains an authentication key. These cookies are not stored – they both expire when the visitor closes their browser.

How we use information visitors provide us with

We do not use cookies for collecting user information. Except as otherwise stated, we may use information visitors provide via this website to communicate information to them (if they have requested it) and for internal marketing and research purposes.  We do not disclose any information visitors provide via the website to any third parties or other government departments except where:

  • a) such disclosures are necessary to fulfill our service obligations to them, in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy
  • b) required by applicable laws, court orders or government regulations (for example to prevent or detect crime)
  • c) they give us permission to do so.

We take reasonable precautions to prevent the loss, misuse, or alteration of data that visitors give us.

If you would like us to correct or update any information, or if you would like information deleted from our records, then please contact us on info@gamblingcommission.gov.uk, or write to:

Website Manager
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP

This privacy statement only covers the Gambling Commission website at www.gamblingcommission.gov.uk. This statement does not cover links within this site to other websites.