Frequently asked questions (FAQs)

I am a licensed operator, should an individual be made to wait 24 hours before imposing a self-exclusion?

No, what is important is that the individual understands the implication of their decision so a self-exclusion can be brought into effect immediately.  We know there are cases when an individual is not sure whether they need to self-exclude or not and when that happens you should point them to the further information available on your premises/website.

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