A customer who has signed a self-exclusion agreement with my business is insisting on cancelling it. What should I do?
There is no legal requirement for operators to
refuse the formal cancellation of a self-exclusion agreement but
the risk is that individuals who breach an agreement will
subsequently blame you and may allege a breach of duty of care.
The Gambling Commission recommends that a
self-exclusion agreement is not ended before the original agreed
date but we recognise this is a matter of judgment for
operators.