Personal licence maintenance
The Gambling (Personal Licence Fees) Regulations 2006 require
the holder of a personal licence to 'renew' their licence
by paying a maintenance fee to the Gambling Commission within
30 days of the fifth anniversary of the date the licence was
issued, and resubmitting their information.
The fees payable by the personal licence holder for maintenance
- Personal Functional Licence - £145
- Personal Management Licence - £370
Please note that maintenance fees are non-refundable.
This checklist has been produced to assist employers and
employees undertaking personal licence maintenance checks:
Employers should use the checklist to make sure they have
assisted employees in preparing and completing checks. Employees
can use the checklist to tick off each stage.
What information do I need to provide and how do I provide
As part of the maintenance process, we will be updating the
information we hold on personal licence holders, we therefore
require you to complete
- a personal licence maintenance form via the online
eServices – Personal portal. Personal
licence holders who do not have online access will be able
to request a paper form.
- a Discolsure and Barring Service (DBS) / Disclosure
DBS / Disclosure Scotland forms cannot be completed online.
These will be posted to you and must be returned by post together
- the required identity documents for the DBS /
Disclosure Scotland check (or certified photocopies if your
identity is being certified by your employer or a solicitor).
- a passport sized photograph.
Failure to provide the information requested will be taken into
consideration when considering your suitability to continue to hold
a personal licence and may result in the revocation of your
How do I pay the personal licence maintenance fee?
You will be able to pay online via the
eServices – Personal portal.
This is our preferred method of payment. You will also be able
to pay by calling us on 0121 230 6666 or by post (cheque preferred)
to the address below. If you are paying by post please enclose your
remittance advice (which was enclosed with your invoice) or details
of your licence. Cheques should be made payable to 'Gambling
Commission'. Please write the invoice number on the back of your
If you have a question about your particular invoice, please
or call (0121) 230 6666.
Failure to pay the appropriate fee will result in the revocation
of your personal licence.
When do I need to provide this information?
You will receive a letter, a DBS / Disclosure Scotland form and
an invoice in the post 10 days prior to the five-year anniversary
date of your licence advising you to complete
the maintenance check (renew your licence). If you have
already registered on eServices-Personal and created your online
account you will now be able to access and complete the maintenance
form online and also pay online.
You must then return the DBS / Disclosure Scotland form, a
passport photo (if you have not uploaded a photo to the online
system) and identity documents (or certified photocopies) to us by
Personal Licence Maintenance
Victoria Square House
What do I need to do now?
We will contact you when your five year maintenance fee is due.
In the meantime, you should register on
eServices – Personal and create your
online account if you have not already done so.
You should also inform us, immediately, of any key events that
have not already been reported to us. All personal licence
holders are required, as a condition of their licence, to notify us
of key events within five working days of the event, or as soon as
is reasonably practicable. Key events for personal licence holders
are as follows:
- their subjection to any criminal investigation which is listed
under Schedule 7
Relevant Offences of the Gambling Act 2005;
- their conviction of any offence listed under Schedule 7
Relevant Offences of the Gambling Act 2005;
- any current or pending investigation by a professional,
statutory, regulatory or government body in Great Britain or
- the imposition of any sanction or penalty against them
following an investigation by any professional, statutory,
regulatory or government body in Great Britain or abroad;
- the imposition of a disciplinary sanction against them,
including dismissal, for gross or serious misconduct;
- their resignation from a position for which a personal licence
is required following commencement of disciplinary proceedings in
respect of gross misconduct;
- their disqualification from acting as a company director;
- the presentation of a petition for their bankruptcy or
sequestration or their entering into an individual voluntary
- a change in their name or address (see also making changes to a personal
licence and our frequently asked question: I am not sure that
the Gambling Commission has my current address? What do I
Please do not wait until the maintenance check to inform us of
the occurrence of key events as failure to comply with the
Licence Conditions and Codes of Practice will be
taken into consideration when determining your continued
suitability to hold a personal licence.
Please report details of the key event via the
eServices – Personal portal online. If
you do not have access to the online system you can e-mail details
of the key event to firstname.lastname@example.org
What should I do if I no longer need a personal
Page last updated: October 2012