Frequently asked questions (FAQs)

How do I get a copy of a licence?


 

The Gambling Commission publishes a register of all operators and individuals that have been granted a licence. This should be checked in the first instance if you want to ensure that either an operator or an individual holds a licence.

It is the licence holders’ responsibility to ensure that the licence is kept safe and made available to Gambling Commission employees upon request.

Personal licence holders

If you need a copy of your own personal licence, and you are already registered for eServices - Personal, you will be able to access a copy of your licence by selecting the 'Your Personal Licence' option from the menu.

If you have not yet registered, please go to eServices - Personal where you will find instruction on how to do so. Once you have registered, you will be able to access a copy of your licence by selecting the 'Your Personal Licence' option from the menu.

If you need a copy of your licence and are unable to register then please download and complete this form and email it to info@gamblingcommission.gov.uk. We will not provide copies of personal licences to employers.

Guidance notes on completing this form are available.

The form asks you to indicate whether you require an electronic or hard copy of your licence. A charge of £25 will be applied if you require a hard copy of the licence. No charge is made for electronic copies. 

Operating licence holders

If you need a copy of your operating licence, and you are already registered for eServices - Operator, you will be able to access a copy by selecting the 'Your Operator Licence' option from the menu.

If you have not yet registered, please go to eServices - Operator where you will find instruction on how to do so. Once you have registered, you will be able to access a copy of your licence by selecting the 'Your Operator Licence' option from the menu.

If you need a copy of your and are unable to register then please download and complete this form and email it to info@gamblingcommission.gov.uk.

Guidance notes on completing this form are available.

The form asks you to indicate whether you require an electronic or hard copy of your licence. A charge of £25 will be applied if you require a hard copy of the licence. No charge is made for electronic copies. 

Page last reviewed: August 2014

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