Does the Gambling Commission guarantee my gambling winnings?
The Gambling Commission does not in any way guarantee funds
deposited by consumers or prizes due. Our
licensing process tests the general suitability of an operator
to run a gambling business, but it does not provide a guarantee of
future financial circumstances.
Licence holders have legal obligations to their customers,
and gambling debts became legally enforceable under the Gambling
Act 2005. There is also a requirement on each operator’s
licence to explain to customers whether, and if so how, they
protect customers’ funds in the event of insolvency.
As with other commercial transactions such as buying consumer
goods or entertainment, it is for consumers to assure themselves of
the security of prizes offered or of funds deposited.
Page last reviewed: December 2012