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Responsible gambling
Keep gambling fair and safe for all
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Frequently asked questions (FAQs)
Frequently asked questions (FAQs)
Home Page
Frequently asked questions (FAQs)
Frequently asked questions (FAQs)
About us
How do you help tackle problem gambling?
How do you protect children from being harmed or exploited by gambling?
How do I confidentially report information about suspected illegal betting?
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Betting
Can I hold a race night to raise funds for charity?
How do I find out whether a gambling business has a licence?
How do I calculate my Annual Gross Gambling Yield?
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Bingo
Are under-18s allowed in a bingo hall?
Can I employ under-18s in a bingo club?
Can relatives of employees play bingo at their club?
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Casinos
What is poker?
What venues can I organise poker games at, and where can I play poker?
Can I hold a casino night?
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Competitions and prize draws
Can I run a prize competition?
Can I run a free draw?
What licence do I need to run a spot the ball competition?
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Complaints
A gambling website won’t pay out my winnings until I send them proof of my identity – what should I do?
How do I complain about a gambling operator?
How do I complain about a gambling transaction (disputes)?
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Facts and figures
What is the size of the gambling industry in Great Britain?
How many people gamble in Great Britain?
How do I find out whether a gambling business has a licence?
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Gambling software
What is gambling software?
What activities are covered by the term 'manufacture, supply, install, or adapt' for gambling software?
Can I manufacture, supply, install or adapt gambling software for remote gambling operators based abroad?
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Gaming machines
How much should a gaming machine (also known as a fruit machine or slot machine) pay out in winnings?
What are the rules for regulated gaming and gaming machines (fruit machines,slot machines) on alcohol licensed premises?
What are the regulations around buying and maintaining a gaming machine (fruit machines, slot machine) if you own a pub?
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Getting a licence
I want to start a gambling business - can you approve my idea?
What licences do I need for my gambling business?
What are the total costs of getting a licence?
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Holding a licence
How do I pay my annual fee?
How do I get a copy of a licence?
What happens to my licence if I become bankrupt or my company goes into liquidation?
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Licensing authorities
How do I find out whether a gambling business has a licence?
Can a premises licensed to provide gambling activities, just provide gaming machines?
How can licensing authorities check whether an operating licence has been applied for by a premises licence applicant?
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Lotteries and fundraising
Where can I find information about raising money for good causes?
I want to set up a 100, 200 or 500 club – do I need a licence?
Can I put back the draw date of my lottery or raffle?
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Online gambling
A website offering gambling claims to be regulated by the Gambling Commission - how do I check they really are?
A gambling website won’t pay out my winnings until I send them proof of my identity – what should I do?
Can I play poker online?
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Poker
Where can I organise or play poker?
Can I raise money for charity with a poker game or tournament?
Can I play poker at home?
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Problem gambling
What can I do if I am affected by gambling?
A customer who has signed a self-exclusion agreement with my business is insisting on cancelling it. What should I do?
I am a licensed operator, should an individual be made to wait 24 hours before imposing a self-exclusion?
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Regulatory returns
How will the new regulatory return forms affect me?
Where can I get help completing my regulatory return?
Why have you imposed a financial penalty for the late return of regulatory returns?
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Top 5 FAQs
Where can I organise or play poker?
Can I run a prize competition?
How do I complain about a gambling transaction (disputes)?
Do I need a licence to run a raffle or lottery?
I want to start a gambling business - can you approve my idea?
FAQs - annual fees
How do I pay my annual fee?
I have not been trading this year, do I need to pay my annual fee?
Are licence application or annual fees refundable?
How can track bookmakers work out the fees applicable for their operator licence application and annual fee?
I can't pay my annual fee, will I lose my licence?
How do I vary or make changes to a licence?
How do I add a new person to my operating licence?
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