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Your consumer rights

When you make a gambling transaction, you are entering into a contract with the gambling business. Consumer law (such as the Consumer Rights Act 2015) protects your rights when you enter into a gambling contract.  

The Consumer Rights Act 2015 covers a number of areas. Most importantly, it protects you against contractual wording that could be used to give the business an unfair advantage.

The Act requires contractual wording to be:

  • Fair: so the contract is not weighted unfairly against the consumer, or hidden away
  • Transparent: enabling the consumer to make informed choices, for instance using clear, jargon-free language that consumers can understand.

You can learn more about the Consumer Rights Act on the Government’s website or from Citizen’s Advice.

If you have a dispute about a gambling transaction, you can refer it to an alternative dispute resolution (ADR) entity.

Under the Gambling Act 2005, you also have the right to refer a dispute about a gambling transaction to court if you do not agree with the gambling business’ or ADR’s decision. You may wish to seek independent legal advice if you decide to do this. 

Our view is that the Gambling Act 2005 captures gambling by a customer who is physically located in Britain when gambling facilities are used.