Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Betting on lotteries

There are a number of products that let you bet on the results of a lottery (including for example, the Irish Lottery, the Health Lottery, non-UK versions of EuroMillions or other foreign state lotteries). 

These are betting products. They are not lotteries. 

There are some important differences between betting on a lottery draw and buying a lottery ticket that you should be aware of.

When you buy a lottery ticket you know that money will be going to good causes, but betting on a lottery does not necessarily mean your money goes to a good cause. 

Another significant difference is that you cannot bet on a lottery until you are 18-years-old but you can buy a lottery ticket at 16. 

How can I tell the difference between betting on a lottery and entering a lottery? 

Betting on the outcome of lotteries and other lottery themed gaming products must be presented and advertised in a way that makes it clear to you that you are not entering a lottery and that allows you to easily identify what product is being offered. 

Only licensed gambling companies can offer betting on lotteries to customers in Great Britain. 

If you are placing a bet please ensure you only use a licensed gambling company for your own safety. All licensed operators are required to display that they are licensed by the Gambling Commission and you can usually find this information at the bottom of the page on their website.

Check our licence register

Also see

Running a lottery

A quick guide to running a lottery

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