Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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The UK National Lottery was launched in 1994. Since then, the National Lottery has become an institution within the UK, raising over £40 billion for good causes and paying out over £59 billion in prizes. We regulate the National Lottery under the National Lottery etc. Act 1993.

In this section

Who runs the National Lottery, how do we regulate the National Lottery, how much money goes to good causes and how do you complain if you have a problem.


Important reading

National Lottery games licences