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Personal functional licence

If you plan to be involved in gaming or handling cash in relation to gambling at a casino you must hold a personal functional licence (PFL) before you start work.

You need a PFL if you are:

  • a dealer/croupier
  • a cashier
  • an inspector
  • a pit boss/gaming supervisor
  • security staff/monitoring surveillance related to gambling activities. 

Personal licence applications take around 8 weeks to process, providing full information is submitted. 

Cost of a personal functional licence

The cost for a PFL is £185. We can accept payment from most credit or debit cards, but unfortunately we are not able to accept American Express or Visa Electron.

We will not return your fee if your application is unsuccessful or you choose to withdraw from the application process 

What will I need to complete my application? 

During the online application you will be asked to scan and upload certified copies or send us the originals of: 

If any information is missing, this will delay your application. If you have provided all the required information then we can normally process your application within 4-6 weeks. 

Criminal record checks 

When you receive your DBS disclosure certificate, you must send it to us as soon as possible. Any delay in sending the certificate will delay your application. 

We will not accept copies or certified copies so you must send the original certificate, which we will return to you by recorded delivery. 

Alternatively, in some circumstances you can avoid having to post the DBS disclosure certificate to us by joining the DBS Update Service. 

Personal licence maintenance

You need to pay a maintenance fee every five years. You will also have to resubmit your information at this time and complete a new criminal records check.

Things you need to tell us about

You should inform us of any changes in circumstances, for example if your contact details change. See the full list of things you need to tell us about as part of your licence conditions. 

How do I submit documents if I can’t upload them online? 

Original documents posted to us will be returned by recorded or special delivery and will need to be signed for upon receipt. 

Post to the address below quoting your name and the unique application reference ID given to you during the online application.

Licensing submissions
Gambling Commission
Victoria Square House
Victoria Square
Birmingham
B2 4BP 

What do I do when I get my licence? 

Keep your licence in a safe place. You need to be able to produce your licence on demand within a specified period, if a constable or enforcement officer asks to see it. 

Your licence will last indefinitely unless:

  • it is revoked
  • it is suspended
  • you choose to surrender it
  • it lapses, for example due to bankruptcy or death
  • it is forfeit, for example if a court orders it when you are convicted of a relevant offence. 

If you need a copy of your personal licence login to eServices - Personal, and you will be able to download a copy of your licence by selecting 'Your Personal Licence' from the menu. 

Administration costs for adding, deleting or amending a personal licence

 ChangeCost

Adding a licensed activity

25% of standard licence fee

Amending a licensed activity

25% of standard licence fee

Removing a licensed activity

£25 administration fee

Changing details (requiring a new licence to be issued)

£25 administration fee

Adding a condition

25% of standard licence fee

Amending a condition

25% of standard licence fee

Removing a condition

25% of standard licence fee

You have rejected my application, what can I do? 

If we reject your application, we will let you know the reasons why and the steps you can take to appeal if you are unhappy with our decision. If we have given you a final decision and you are not satisfied with it, you can appeal to the Gambling Appeals Tribunal, which is an independent body.