Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Remote general betting (limited) operating licence

Regardless of where you are based in the world, you need a licence from us if:

  • you are providing facilities for gambling to consumers in Great Britain online (or through any other means of remote communication such as telephone or email betting)
  • any part of your remote gambling equipment is based in Great Britain.

There is a remote operating licence for each type of gambling activity you might want to provide. 

This licence allows you to provide facilities for betting only over the telephone or by email (in circumstances where you are manually processing the bets). 

If you hold this licence you cannot hold a non-remote betting operating licence, and the annual gross gambling yield from facilitating bets by telephone or email must not exceed £550,000. 

If bets are automatically processed by gambling software, or where any other means of remote communication is used to provide facilities for betting, or if your annual gross gambling yield exceeds £550,000, you will need a remote general betting (standard) (real events) operating licence

Application fee remote general betting (limited) operating licence 

Application fees

Fee category


Annual gross gambling yield

Up to £550,000

More than £550,000


Remote general betting (limited)


Remote general

betting (standard) real events licence required


Annual fee

Your first annual fee is due 30 days after your licence is issued to you. Subsequent annual fees are due every year before the anniversary of the day your licence was issued.

If you apply for a combination of different kinds of licence, you will get a discount on your annual fee. 

Annual fees

Fee category

Annual gross gambling yield



Up to £550,000

More than £550,000

Remote general betting (limited) - annual fee



Remote general betting (standard)  real events licence required




Also see

Betting: which licence do you need?

Advice for remote, non-remote and betting intermediaries

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