Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Key equipment

We do not specify where your remote gambling equipment must be located.

However, we will take into account a number of factors when considering applications in order to ensure that we have appropriate controls over the gambling offered and can ensure we can fulfil our compliance and enforcement activities.

The factors that will be considered will include ensuring:

  • equipment is located in jurisdictions where operating a remote gambling business is permitted.
  • we have access to data on demand in order to conduct our regulatory activities. For example, local DPA laws must allow data to be transferred to us. If it cannot you could not locate equipment in that jurisdiction.
  • we can be satisfied that all data and records are accurate and complete.

In addition, we will require access to key staff at potentially short notice. It will be your responsibility to provide us with satisfactory assurance over the manner in which you structure and manage your business.

Further advice on the location and relocation of key equipment is in the  Licence conditions and codes of practice.