Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Bingo: sector specific compliance

There is no legal definition of the game of bingo, or a standard set of rules under which the game is played. However, the game and its rules have evolved to the point where, despite the absence of any formal industry standard, the way in which bingo is played is broadly similar throughout Great Britain. Bingo is equal chance gaming.

It is worth noting that although there is no statutory definition, we have published our view of what bingo is and how it differs from other forms of gambling. This advice was developed with the support of key stakeholders from the bingo industry. 

Remote bingo (including online bingo)

Bingo can be remote or non-remote. The requirements that those providing bingo by remote means need to meet are set out in the remote gambling and software technical standards

Bingo equipment

Our Bingo and casino equipment technical requirements relate to:

  • remote bingo made available in licensed premises (for example, equipment used in the National Game)
  • ancillary remote bingo (for example, electronic bingo terminals which are hand held devices which play the game electronically but which still require customer participation)
  • non-remote bingo equipment (for example, random number generators for non-remote bingo).  

Bingo halls can run prize bingo as an interval game, as long as licensed bingo is played on the same day. To comply with the rules for prize gaming in bingo halls, the bingo games must:

  • have a maximum stake of £1 and a prize worth no more than £70 per game (in a venue where under 18s can take part)
  • have a maximum stake of £1 and a prize worth no more than £100 per game (in a venue where under 18s cannot take part)
  • offer no more than £500 of prizes per game
  • have no more than £500 in stakes per game.