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Online multi-operator self-exclusion scheme

The gambling industry aims to have an online multi-operator self-exclusion scheme in place by 2018. We are very pleased that the RGA is taking this work forward on behalf of the online sector and we will continue to liaise closely with them throughout the process. 

Creating and managing an effective scheme will allow the industry to further demonstrate commitment to improving player protection. 

An industry-led and managed solution is best placed to deliver an effective and efficient scheme by building, in particular, on the core experience and expertise in the industry of developing and overseeing large IT solutions, as well as administering current self-exclusion schemes.  

We have a keen interest in ensuring that a successful scheme is developed and implemented for consumers. We want continuing focus during the design of the scheme on the customers that will use it and we will assist by offering advice on the principles that should underpin a fit for purpose, consumer-focused, scheme. For example characteristics of such a scheme would include:

  • identity checks during the registration process to ensure the person and their personal details are correctly registered
  • a design that effectively recognises and accommodates the fact that the sector includes operators of different sizes
  • appropriate allocation of costs across operators
  • suitable governance arrangements.  

The RGA has commissioned a scoping study to assess the options and associated costs for a national scheme. That final scheme will, of course, include all relevant online operators licensed by the Gambling Commission and not just RGA members.  

We will work closely with the RGA to ensure that notable milestones in the project’s evolution are brought to the attention of the wider industry and that there are opportunities to discuss the project with representatives of the RGA.

Also see

Licence conditions and codes of practice

The full LCCP document

1 MB Download

Background on the online multi-operator self-exclusion scheme

A briefing note

229 KB Download