Skip to main content

Non-remote multi-operator self-exclusion

All non-remote operators who are premises licence holders in the arcade, betting, bingo and casino sectors are required to participate in a multi-operator self-exclusion scheme.

LCCP: Social responsibility code 3.5.6 

Self-exclusion is widely accepted as an important harm minimisation tool for customers who have recognised that they have a problem with their gambling and wish to be supported in their decision to stop.   

A significant weakness of existing arrangements, highlighted by the GambleAware Harm Minimisation Report, was the ease with which someone who has self-excluded at one location or with one operator could continue to gamble at others.   

The multi-operator scheme allows an individual to make a single request to self-exclude from the same type of gambling within their area.  

Trade bodies have led on the development of multi-operator self-exclusion arrangements for their sector and not just for their membership.  

If you offer different forms of gambling from different premises, you will be required to participate in the schemes relevant to the forms of gambling you offer.

Who to contact to register and participate 

 

Arcades

BACTA
Phil Silver
Head of Compliance

29-30 Ely Place
London
EC1N 6TD

Tel: 020 7730 6444
Mobile: 07860 468986
Email: bacta@globalnet.co.uk 

 

Betting

Scheme Manager

60 Gray's Inn Road

Floor 2.02

London

WC1X 8AQ

Tel: 0203 735 6334

info@self-exclusion.co.uk

 

Bingo*

Bingo Association
Cherry Hosking
Company Secretary

Lexham House 
75 High Street 
North Dunstable
Bedfordshire 
LU6 1JF

Tel: 01582 860921
Mob: 07787 766510
Email:cherry@bingo-association.co.uk

 

Casino

NCF
Tracy Damestani
CEO

Carlyle House
235-237 Vauxhall Bridge Road
Victoria
London
SW1V 1EJ

Tel: 020 7828 5410
Fax: 020 7932 0751
Mobile: 07803 708880
E-mail: ceo@nationalcasinoforum.co.uk

 

*Those operators that:

  • offer exempt bingo
  • hold a bingo operating licence because they reach the high turnover bingo limit
  • do not hold premises licences

do not have to participate in the bingo multi-operator scheme.