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Advertising/marketing rules and regulations

Operators should refer to LCCP Code of practice provision 5 (Marketing) for the full set of code provisions relevant to marketing and advertising. 

LCCP: Ordinary code 5.1.6 (Compliance with advertising codes)

The advertising of gambling products and services should be undertaken in a socially responsible manner and you should comply with the UK Advertising Codes issued by the Committees of Advertising Practice (CAP) and administered by the Advertising Standards Authority (ASA). 

For media not explicitly covered you should apply the principles included in these codes of practice as if they were explicitly covered.  

You should pay particular attention to the following section of the codes: 

UK Code of Non-broadcast Advertising and Direct and Promotional Marketing (CAP Code)

UK Code of Broadcast Advertising (BCAP Code)

For free and paid-for advice on making your ads compliant with the Codes you can contact CAP’s Copy Advice team

Gambling industry code for socially responsible advertising

You should comply with the Gambling industry code for socially responsible advertising which is administered by the Industry Group for Responsible Gambling (IGRG). This code is designed to supplement the CAP and BCAP codes by providing minimum industry standards in a limited number of related areas.

Young people in marketing material 

As a general rule, marketing communications must not include a child or a young person (for the purposes of these rules, children are people of 15 and under and young persons are people of 16 or 17). No one who is, or seems to be, under 25 years old may be featured gambling or playing a significant role.  

Individuals who are, or seem to be under 25 years old (18-24 years old) may be featured playing a significant role only in marketing communications that appear in a place where a bet can be placed directly through a transactional facility; for instance, a gambling operator’s premises or own website.

In all others instances, including social media, under 25s must not feature. CAP Gambling Consultation Regulatory Statement: Betting websites featuring individuals under the age of 25.

Marketing of offers

LCCP: Social responsibility code 5.1.7 (Marketing of offers)

It is a condition of your Gambling Commission licence that your marketing communications, including those for free bet and bonus promotions, do not mislead. This applies to marketing across all forms of media, issued by you or your affiliates. 

You must abide by any relevant provision of the CAP or BCAP code and follow the CAP and BCAP Guidance on the rules for gambling advertisements

Significant conditions or limitations must always be prominently displayed within the main body of an advert. Eligibility restrictions, deposit requirements, the detail of wagering requirements, restricted odds/games, and withdrawal limits are likely to be considered significant. Our advice would be: if unsure, include it. 

If time or space is genuinely limited (for example, a very small pop-up banner on a third party website) then these conditions must be made available within one click. 

Responsible placement of digital adverts 

LCCP: Licence condition 16 (Responsible placement of digital adverts)

You must ensure that you do not place digital advertisements on websites providing unauthorised access to copyrighted content and must take all reasonable steps to ensure that third parties with whom you contract do similar.

The Infringing Website List (IWL), owned by the City of London Police’s Intellectual Property Crime Unit (PIPCU), is an online portal containing an up-to-date list of copyright infringing sites. The aim of the IWL is that advertisers, agencies and other intermediaries can voluntarily decide to cease advert placement on these illegal websites. 

You are encouraged to sign up to access the IWL. For more information please contact PIPCUIWL@cityoflondon.pnn.police.uk  

The Privacy and Electronic Communications (EC Directive) Regulations 2003

If you direct market by phone, email or text and/or use cookies or similar technologies on your website you are required to comply with the Privacy and Electronic Communications Regulations (PECR). PECR is enforced by the Information Commissioner’s Office (ICO) and we expect licensees to comply with UK laws.

You will often need a person’s consent before you can send them a marketing message. If you do need consent, then – to be valid – consent must be knowingly and freely given, clear and specific. You should keep clear records of what a person has consented to, and when and how you got this consent, so that you can demonstrate compliance in the event of a complaint.

You are not absolved from responsibility if direct e-marketing is sent by an affiliate with whom you have a financial or contractual relationship. As the ‘instigator’ of the marketing message you are responsible for complying with PECR.

Further guidance can be found on the ICO’s website:

 

Important reading