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ADR Entity Name The
ADR public contact details:
(address and telephone number)

Duncan Garvie

PO Box 2089


EH54 0GF

United Kingdom

Tel: 07464 834514


Website address:  
Fees charged by the ADR entity (if any)



Language(s) in which complaints can be submitted to the ADR entity: English
The sectors and categories of domestic and cross-border disputes which may be considered by the ADR entity: Remote
Whether or not the procedure can be conducted as an oral or written procedure: Written
Whether the outcome of the ADR procedure is binding: Binding and non-binding
The grounds for which the ADR entity may refuse to deal with a dispute:

The consumer has not attempted to contact the gambling operator and resolve the matter directly with them, prior to submitting their complaint to the ADR entity.

The dispute is frivolous or vexatious.

The dispute is being, or has previously been considered, by another ADR entity.

The consumer has not submitted the complaint to the ADR entity within the time period specified by it, provided that such time period is not less than 12 months from the date upon which the gambling operator has given notice to the consumer that is unable to resolve the complaint with the consumer.

Dealing with such a type of dispute would seriously impair the effective operation of the ADR entity.