How to comply with your licence conditions

Information for existing or prospective gambling businesses including advice and guidance on how to comply with the law and licence conditions and codes of practice.

In this section

Social responsibility

Marketing and advertising, preventing underage gambling, self-exclusion, local area risk assessments and other social responsibility requirements

Anti-money laundering

Your responsibilities around Anti-money laundering and keeping gambling crime-free

What you need to tell us when you hold an operating licence

Your licence conditions and codes of practice have various reporting requirements including key events and regulatory returns

Technical standards

Information on remote gambling and software standards, gaming machine standards and bingo and casino technical requirements

Complaints handling and alternate dispute resolution (ADR)

Licensed gambling operators are required to meet certain standards when handling complaints, and offer dispute resolution by an independent third party or ADR provider