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Annual fees

You will need to pay an annual fee to ensure your operating licence remains valid. The amount can be found on the relevant licence page or for those with multiple licences you may want to use our fees calculator.

How do I pay my annual fee?

Online

You can pay online via eServices

After logging in, select Payment Online from the main menu to access your invoice and pay your annual fee.

If you have not yet registered for our eServices system, you may do so by emailing licensing@gamblingcommission.gov.uk.

At Barclays Bank

You can pay your annual fee via your local branch of Barclays Bank using the payment slip on the remittance advice which accompanied your fee reminder. You can pay by cash, cheque, credit or debit card. Cheques should be made payable to 'Gambling Commission'. 

By phone

You can pay by credit or debit card by calling us on +44 121 230 6666. 

By post

You can pay by cheque, made payable to 'Gambling Commission’. This should be posted to the address at the bottom of your remittance advice. If you are paying by post please enclose your remittance advice or details of your licence number.

If you have a question about your fee, please email credit.control@gamblingcommission.gov.uk quoting your licence details. 

Can I pay my annual fee by instalments?

No. It is a requirement of the Gambling Act 2005 for operators to pay their annual fee in full before the anniversary date stated on their operating licence.

I can't pay my annual fee, will I lose my licence?

It is a requirement of the Gambling Act 2005 for operators to pay their annual fee in full before the anniversary date stated on their operating licence. If you cannot pay then we must revoke your licence. 

If your licence has been revoked because of non-payment of your annual fee, but you wish to continue operating, you will need to re-apply. Until a new licence is issued, you should not conduct any activities that your licence permits.

If you re-apply for a licence, we will consider your past and present financial circumstances - this will include the resources likely to be available to carry out the licensed activities.

If you have been presented with a petition for bankruptcy or insolvency.

I have not been trading this year, do I need to pay my annual fee?

Yes. It is a requirement of the Gambling Act 2005 for operators to pay their annual fee in full before the anniversary date stated on their operating licence.

The fact that you may not have traded does not affect this legal requirement. If you wish to retain your operating licence, you must pay the annual fee by the due date.

You can surrender your operating licence if you wish and then the fee will not be payable.

If you do surrender your operating licence, you will not be able to trade again until you have applied for and been granted a new operating licence. You would then have to pay the application fee and, if the licence is granted, a first annual fee 30 days after the issue date of the new licence. 

Are licence application or annual fees refundable? 

No. We do not give refunds if:

  • a licence application is withdrawn after it has been submitted, and work on that application has started
  • a licence holder informs us, after the issue of the licence, that it is no longer required
  • an application is rejected in full or part
  • an annual fee has been paid but the licence holder informs us, after the anniversary date, that the licence is no longer required. 

We can refund you where you have overpaid for some reason.