Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.
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Strategy and business plan

Our business plan sets out what we will be doing this year in five priority areas. These are:

  • protect the interests of consumers
  • prevent harm to consumers and the public
  • raise standards in the gambling market
  • optimise returns to good causes from lotteries
  • improve the way regulate.

Our strategy 2018 - 2021

We exist to safeguard consumers and the wider public by ensuring that gambling is fair and safe. This strategy presents a vision for the kind of gambling market we want to see: one that is fairer and safer for consumers.

To do this we need to balance consumer choice and enjoyment against the risks gambling can create and its impact on wider society. We need to be able to explain how we will work with industry and our partners in other regulators, consumer representatives and government, to tackle these risks and how we plan to make the most of our resources and our powers.

The risks are changing and evolving and the industry needs to move farther and faster to address them.

A well-regulated gambling market, one in which consumers can have confidence can also contribute to sustainable business and growth over the longer term.

This Strategy 2018-2021 presents a vision for the kind of gambling market we want to see: one that is fairer and safer for consumers.





Also see

Business plan

2020 - 2021

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Strategy 2018 - 2021


516 KB Download