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Director biographies

Sarah Harrison - Chief Executive

Sarah Harrison
Sarah became Chief Executive on 1 October 2015. She was a Senior Partner at Ofgem where she led the Sustainable Development Division. Previously she was Managing Director of Corporate Affairs at Ofgem and before that, Communications Director. Before joining Ofgem in 2000 Sarah was the first Chief Executive of ICSTIS, the UK industry regulator for premium rate telephone services. Her earlier career was in government and public relations consultancy.


The Chief Executive is our senior executive and is responsible for the development and effective delivery of the strategy agreed by the Board of Commissioners. She manages our staff through the Executive Group comprising the directors reporting to her and, as Accounting Officer, is responsible for the proper management and financial governance of the organisation.

Sarah Gardner - Executive Director

Sarah Gardner
Sarah joined us in 2009 and has since held a number of senior management roles.

Sarah spent most of her earlier career as a civil servant in a number of government departments covering a wide range of topics including tax, European and international policy, consumer protection, competition, better regulation, small business and enterprise policy. 

Responsible for:

  • Consumers
  • Lotteries
  • Regulatory strategy

Sue Harley - Executive Director

Sue Harley
Prior to joining us in April 2014, Sue spent nearly 18 years with Ladbrokes plc during which time she held a variety of positions. Her last role was as Customer Services Director where she held operational responsibility for Ladbrokes’ customer support departments in Gibraltar and in the UK.

Prior to that she was the company’s first Compliance Director, a role she held for more than ten years. Sue has also held a number of senior HR roles in multi-site retail and leisure businesses, including as HR Director of Ladbrokes’ casino business before its sale to Gala Coral.

Responsible for:

  • Corporate functions and finance
  • Knowledge and programme management
  • Delivery

Neil McArthur - General Counsel 

Neil McArthur
Neil qualified as a solicitor in 1997. He is a graduate of Leicester Polytechnic and Leicester University and holds a post-graduate diploma in local government law from the College of Law. He is a member of the Association of Regulatory and Disciplinary Lawyers.

Neil has worked as in-house lawyer for a number of public bodies, including as the head of the General Teaching Council for England’s legal team.

Responsible for:

  • Legal
  • Enforcement
  • Governance and Board

Tim Miller - Executive Director

Tim Miller
Tim joined us in August 2016 building on over 15 years of experience across the regulatory and public sector. Tim was previously Head of Policy and Communications at the Local Government Ombudsman and prior to that was Head of Public Affairs at the Parliamentary and Health Service Ombudsman. These roles followed ten years with the Law Society of England and Wales in a variety of regulatory posts.

Tim is Vice Chair of Coventry Citizens Advice, one of the largest CABs in the country. He is also founding Chair of the Central Schools Trust, a multi-academy trust that runs several primary schools across Solihull. 

Responsible for:

  • Corporate affairs
  • Stakeholder relations
  • Evidence and analysis

David Pemberton - Chief Operating Officer

David Pemberton
David joined us in 2017. Previously, as a member of Business in the Community’s executive team, he was responsible for corporate services, business planning, and the public facing campaigns on workplace diversity. He has also worked for Credit Suisse, PwC, Nissan, and Ford.

Responsible for corporate services including:

  • HR
  • Finance
  • IT
  • Planning and risk.

Nick Tofiluk - Executive Director

Nick Tofiluk
Nick joined us in 2007, before which he was an Assistant Chief of Police with extensive policy and operational command experience. He held positions as UK programme director for the resultant National Ballistics Intelligence Service, chair of the UK Firearms Intelligence Committee, vice chair of the UK Firearms Strategy Group and national Director of the Police National Database programme. Nick holds degrees from the Universities of Cambridge, Birmingham and an Advanced Diploma in Organisational Management from Manchester University. 

Responsible for:

  • Licensing and compliance
  • Industry insight
  • Intelligence and betting integrity
  • International coordination