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Director biographies

Neil McArthur - Interim Chief Executive

Neil McArthurNeil qualified as a solicitor in 1997. He is a graduate of Leicester Polytechnic and Leicester University and holds a post-graduate diploma in local government law from the College of Law. He is a member of the Association of Regulatory and Disciplinary Lawyers.

Neil has worked as in-house lawyer for a number of public bodies, including as the head of the General Teaching Council for England’s legal team.


The Chief Executive is our senior executive and is responsible for the development and effective delivery of the strategy agreed by the Board of Commissioners. He manages our staff through the Executive Group comprising the directors reporting to him and, as Accounting Officer, is responsible for the proper management and financial governance of the organisation.

Sarah Gardner - Executive Director

Sarah Gardner
Sarah joined us in 2009 and has since held a number of senior management roles.

Sarah spent most of her earlier career as a civil servant in a number of government departments covering a wide range of topics including tax, European and international policy, consumer protection, competition, better regulation, small business and enterprise policy. 

Responsible for:

  • Consumers
  • Lotteries
  • Regulatory strategy

Tim Miller - Executive Director

Tim Miller
Tim joined us in August 2016 building on over 15 years of experience across the regulatory and public sector. Tim was previously Head of Policy and Communications at the Local Government Ombudsman and prior to that was Head of Public Affairs at the Parliamentary and Health Service Ombudsman. These roles followed ten years with the Law Society of England and Wales in a variety of regulatory posts.

Tim is Vice Chair of Coventry Citizens Advice, one of the largest CABs in the country. He is also founding Chair of the Central Schools Trust, a multi-academy trust that runs several primary schools across Solihull. 

Responsible for:

  • Corporate affairs
  • Stakeholder relations
  • Evidence and analysis

David Pemberton - Chief Operating Officer

David Pemberton
David joined us in 2017. Previously, as a member of Business in the Community’s executive team, he was responsible for corporate services, business planning, and the public facing campaigns on workplace diversity. He has also worked for Credit Suisse, PwC, Nissan, and Ford.

Responsible for corporate services including:

  • HR
  • Finance
  • IT
  • Planning and risk.