Skip to main content

Business plan

Our business plan sets out what we will be doing this year in five priority areas. These are:

  • empower and protect consumers
  • raise standards across all gambling sectors
  • build partnerships and understanding
  • ensure fair play on the National Lottery
  • improve regulation.

At the same time, we want to start a conversation with you, our stakeholders, about our long-term strategy. We want to gather as wide a range of views as possible and are especially keen to encourage responses from stakeholders who may not typically respond to our detailed consultations about how we do our job.  

Take the survey 

We are not starting a strategy from scratch.  

  • We have a strong basis in our legislative framework and in the licensing objectives set out in that legislation - keeping gambling safe, fair and free from crime. We know how we wish to use our enforcement powers, in order to apply the full range of powers as parliament intended. 
  • We know that continuing to build and maintain consumer trust and confidence will be a consistent theme over the next three years. Placing the consumer at the heart of what we do is not negotiable. We know that all sectors of the gambling industry will have to play their part in this in order to maintain sustainable businesses.
  • Taking account of changing consumer behaviour is both a challenge for regulators and businesses, but also an opportunity and we wish to explore how innovative approaches to corporate social responsibility can take advantage of these opportunities to keep crime out of gambling, to better empower and protect consumers and to minimise gambling-related harm. 
  • This should also give greater emphasis to data and technology: the use of data by operators to protect as well as promote, the role of data to evaluate compliance and to inform consumers and policy makers, and the use of technology for both commercial and regulatory purposes. 
  • Finally, we know we can improve and we are investing time this year and beyond in improving our efficiency and effectiveness.

We want to build on this framework, the themes we have identified and on this year’s business plan. That is why we are now seeking your views about how we go about our work.

We will publish our strategy in the summer. This will enable us to take account of the strategy in the development of the detailed business milestones we will deliver in 2018/19, and in our ongoing process of improvement for each area of the Commission - from risk assessment, to licensing to engagement with consumers.

Therefore, we are inviting responses to these questions by 14 June (extended due to the election). 

Take the survey



Also see

Corporate business plan

2017 - 2018

358 KB Download