Please note that our contact centre will be closed on Tuesday 21 November for training.
These are the topics we get asked about the most. Please see if the answer to your query is here, if it is not you can call or email our contact centre.
Members of the public ask us about...
Gambling businesses ask us about...
If you can’t find the answer to your query on our website then you can email us using our dedicated email address for licence holders:
Licensing authorities ask us about...
We will answer calls within five rings during office hours.
Phone: 0121 230 6666 inside the UK
International callers: +44 121 230 6666
Victoria Square House
We aim to provide a response to written enquiries within 20 working days.
Confidential intelligence line
If you have information about unlicensed or criminal activity related to gambling, or to tell us about non-compliance by an operator you can call the confidential intelligence line.
If you are a journalist or researcher please contact our press office.
Sales and procurement enquiries
We are subscribed to the Corporate Telephone Preference Service (CTPS) and do not wish to receive unsolicited sales and marketing calls.