Skip to main content

Contact us

The information below shows the topics that we get asked about the most. If you need to contact us then you can call or email.

Telephone number– 0121 230 6666

Email -

Please note that email attachments over 5MB will not be accepted by our systems. If you have a large attachment to send, please speak to us and we will advise on alternative options

Licence holders – Please use the eServices portal or the dedicated email address -

We pride ourselves on providing a high quality standard of service and expect you to treat our staff with respect, in line with our unreasonable behaviour policy. Calls may be monitored or recorded for quality and training purposes.

Show allShow less

Gambling businesses / Licence holders


We’ve introduced a dedicated message and call back service for licence holders- 0121 230 6666 (Option 2)

It enables us to investigate your query, and provide a more relevant and accurate response. We guarantee to return your call within three working days – the same promise we make for email.

When you call us please make sure you leave your name, account number, contact details and a brief description of your query. You can find the answers to the most commonly asked questions on our website.

You can also email our dedicated email address for licence holders:


Sales enquiries

We are subscribed to the Corporate Telephone Preference Service (CTPS) and do not wish to receive unsolicited sales and marketing telephone calls. It is a legal requirement that companies do not make such calls to numbers registered with the CTPS.

Confidential intelligence line

If you have information about unlicensed or criminal activity related to gambling, or to tell us about non-compliance by an operator you can call the confidential intelligence line.

Media enquiries

If you are a journalist or researcher please contact our press office.

Freedom of Information requests

An FOI request must be in writing (via an email, letter or fax) and include your name and address (postal or email address).

It also needs to include a clear description of the information you are requesting. 

Please send your request to the Freedom of Information (FOI) and Data Protection (DP) team:   


Freedom of Information Team

Gambling Commission

Fourth Floor

Victoria Square House

Victoria Square


B2 4BP