Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.
Skip to main content

Complain about the Commission

Complaints about the Gambling Commission or our employees will be taken seriously. We want to deal with complaints properly and quickly, and we also want to learn from them.

You can make a complaint about the Gambling Commission if you are not happy with the service you have received from us. For example, the time we have taken to deal with your complaint, or the way we have updated you.

We work to make sure licensed gambling businesses meet all the conditions of their gambling licences, including making sure gambling is fair, safe and free of crime. However, we do not take up individual complaints with a business, and we do not have legal powers to help you get your money back.

If you are not happy with the service you have had from a gambling business, or if you disagree with them about the outcome of a gambling transaction, you will need to complain to the gambling business first of all.

We take complaints about the Gambling Commission or our employees seriously. We want to deal with complaints properly and quickly, and we also want to learn from them. For more information on how complaints about us are handled, please see our Corporate Governance Framework - complaints policy

Complaints give us a chance to put things right when mistakes have been made and to improve the quality of our work.

If you have a complaint against us, or one of our employees, please email us at notify@gamblingcommission.gov.uk 

You can also register your complaint in writing: 

Legal
Gambling Commission
Victoria Square House
Victoria Square
Birmingham B2 4BP