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Keeping gambling Fair and safe for all

Personal licence maintenance

The Gambling (Personal Licence Fees) Regulations 2006 require the holder of a personal licence to 'renew' their licence by paying a maintenance fee to the Gambling Commission within 30 days of the fifth anniversary of the date the licence was issued, and resubmitting their information.

The fees payable by the personal licence holder for maintenance are:

  • Personal Functional Licence - £145
  • Personal Management Licence - £370

Please note that maintenance fees are non-refundable. Personal licence maintenance checks take around 16 weeks to process, providing full information is submitted.

This checklist has been produced to assist employers and employees undertaking personal licence maintenance checks:

Employers should use the checklist to make sure they have assisted employees in preparing and completing checks. Employees can use the checklist to tick off each stage.

What information do I need to provide and how do I provide it?

As part of the maintenance process, we will be updating the information we hold on personal licence holders, we therefore require you to complete

  • a personal licence maintenance form via the online eServices - Personal portal. Personal licence holders who do not have online access will be able to request a paper form.
  • a Disclosure and Barring Service (DBS) / Disclosure Scotland form.

DBS / Disclosure Scotland forms cannot be completed online. These will be posted to you and must be returned by post together with:

  • the required identity documentsfor the DBS / Disclosure Scotland check (or certified photocopies if your identity is being certified by your employer or a solicitor).
  • a passport sized photograph.

Failure to provide the information requested will be taken into consideration when considering your suitability to continue to hold a personal licence and may result in the revocation of your personal licence.

How do I pay the personal licence maintenance fee?

You will be able to pay online via the eServices - Personal portal. This is our preferred method of payment. You will also be able to pay by calling us on 0121 230 6666 or by post (cheque preferred) to the address below. If you are paying by post please enclose your remittance advice (which was enclosed with your invoice) or details of your licence. Cheques should be made payable to 'Gambling Commission'. Please write the invoice number on the back of your cheque.

If you have a question about your particular invoice, please email call (0121) 230 6666.

Failure to pay the appropriate fee will result in the revocation of your personal licence.

When do I need to provide this information?

You will receive a letter, a DBS / Disclosure Scotland form and an invoice in the post 10 days prior to the five-year anniversary date of your licence advising you to complete the maintenance check (renew your licence). If you have already registered on eServices-Personal and created your online account you will now be able to access and complete the maintenance form online and also pay online.

You must then return the DBS / Disclosure Scotland form, a passport photo (if you have not uploaded a photo to the online system) and identity documents (or certified photocopies) to us by post at:

Personal Licence Maintenance
Gambling Commission
Victoria Square House
Victoria Square
B2 4BP

What do I need to do now?

We will contact you when your five year maintenance fee is due. In the meantime, you should register on eServices - Personal and create your online account if you have not already done so.  

You should also inform us, immediately, of any key events that have not already been reported to us. All personal licence holders are required, as a condition of their licence, to notify us of key events within five working days of the event, or as soon as is reasonably practicable. Key events for personal licence holders are as follows:

  • their subjection to any criminal investigation which is listed under Schedule 7 Relevant Offences of the Gambling Act 2005
  • their conviction of any offence listed under Schedule 7 Relevant Offences of the Gambling Act 2005
  • any current or pending investigation by a professional, statutory, regulatory or government body in Great Britain or abroad
  • the imposition of any sanction or penalty against them following an investigation by any professional, statutory, regulatory or government body in Great Britain or abroad
  • the imposition of a disciplinary sanction against them, including dismissal, for gross or serious misconduct
  • their resignation from a position for which a personal licence is required following commencement of disciplinary proceedings in respect of gross misconduct
  • their disqualification from acting as a company director
  • the presentation of a petition for their bankruptcy or sequestration or their entering into an individual voluntary agreement
  • a change in their name or address (see also making changes to a personal licence and our frequently asked question: I am not sure that the Gambling Commission has my current address? What do I do?).

Please do not wait until the maintenance check to inform us of the occurrence of key events as failure to comply with the Licence Conditions and Codes of Practice will be taken into consideration when determining your continued suitability to hold a personal licence.

Please report details of the key event via the eServices – Personal portal online. If you do not have access to the online system you can e-mail details of the key event to

What should I do if I no longer need a personal licence?



Page last updated: November 2016