Due to the impact Covid-19 is having on operations across the UK we have had to reduce our phoneline opening hours.

Our phonelines are open on Monday, Wednesday and Friday between 10 am and 4 pm.

The contact us service is also available for answers to common questions and we will aim to respond to these enquiries as quickly as possible.

If you have a question about your gambling, or the gambling of someone close to you, our FAQs from gambling consumers during lockdown may provide valuable information. Our what we do page also provides an overview of the types of queries we are able to help consumers with in the first instance.

The National Gambling Helpline is also available 24 hours a day, seven days a week through GamCare. It is there to support those suffering from gambling problems or those concerned about the affect gambling is having on people close to them. You can call them free on 0808 8020 133, or visit gamcare.org.uk.

If you are a gambling operator please read our Frequently Asked Questions for gambling businesses.

Leigh Moran

Licensing Manager Leigh Roper v3

Leigh joined the Commission in October 2016, working as Licensing Manager within the National Lottery team. What was it that attracted Leigh to this role?

‘The varied amount of work on offer first attracted me. It seemed that I would be able to get involved in a wide range of different types of work and projects. I also thought it would be a good learning experience as it involved regulating the National Lottery.

‘I received a lot of support when I joined the Commission from both my team and the organisation as a whole. There was a comprehensive induction programme which involved meeting all departments and getting an overview of the work they carried out and how they work alongside other areas of the business. The whole of the Commission was very welcoming and I felt part of a team instantly.’