When the Gambling Commission receives your completed personal management licence application and licence fee, you will get confirmation by letter within seven working days. We will give you an account number, and tell you who your case worker is. We will then start reviewing the information you have provided.
Reviewing your application
We aim to process your application(s) as efficiently as possible, however this depends on whether you have given us all the supporting information we need. If any information is missing, this may delay your application.
We have the power to grant or reject your licence application.
If we grant your application, we will then issue you with your licence.
Criminal record checks
Because of recent changes in legislation, from 17 June 2013, Disclosure & Barring Service (DBS) will no longer send us a copy of your disclosure certificate.
When you receive your DBS disclosure certificate, you must send it to us as soon as possible. Any delay in sending the certificate to us will delay your application.
We will not accept copies or certified copies so you must send the original certificate, which we will return to you by recorded delivery.
Alternatively, in some circumstances you can avoid having to post the DBS disclosure certificate to us by joining the DBS Update Service.
- The changes will not affect applicants who live in Scotland and are completing a records check through Disclosure Scotland.
What do I do when I get my licence?
Keep your licence in a safe place. You need to be able to produce your licence on demand within a specified period, if a constable or enforcement officer asks to see it.
Your licence will last indefinitely unless:
- it is revoked
- it is suspended
- you choose to surrender it
- it lapses, for example due to bankruptcy or death
- it is forfeit, for example if a court orders it when you are convicted of a relevant offence.
You should inform us of any changes in circumstances, for example if your contact details change. You may have to pay a fee when you change your details.
Your personal management licence will require a five-year maintenance check. You may need to resubmit your information and a fee will be payable at this time. You will be told in advance about the process to follow, and any fees payable.
Personal licence checks take around 16 weeks to process, providing full information is submitted.
You have rejected my application, what can I do?
If we reject your application, we will let you know the reasons why and the steps you can take to appeal if you are unhappy with our decision.
If we have given you a final decision and you are not satisfied with it, you can appeal to the Gambling Appeals Tribunal, who are an independent body.
Page last reviewed: February 2015